Bachelors degree in Information Technology or a technical discipline (e.g., engineering)
10+ years of related work experience
Strong oral and written communication skills; ability to communicate technical concepts to non technical Associates
Strong scripting language expertise and knowledge - (e.g., PowerShell, Java, Html, Python)
Positive attitude with a focus on Customer Service
Excellent analytical abilities
Ability to be on-call 24/7 when required
Ability to lead a team and contribute to the development of Associates
Self starter with high level of productivity and sense of ownership
Good organization, time and stress management skills
Strong multi-tasking abilities
Must be able to work well under pressure and make informed decisions
Achieve certifications in multiple appropriate strategic technologies. Examples include:
Microsoft Office 365
Network + Certification
Prior experience leading infrastructure design, implementation, and support
Minimum of five years’ experience operating and managing in a15,000 + PC client server environment, with 100 or more Windows servers.
Exposure to appropriate support and management solutions. Examples include:
Microsoft - Active Directory - Group Policy
Airwatch - MDM
McAfee - Symantec
Knowledge of Security Technologies and standards (PCI)
Proven ability to learn quickly and independently train themselves on existing and new technologies and technology platforms
Proven project management skills
Knowledge of standard support frameworks (e.g., ITIL)
Ability to train level I and level II Engineers and Technicians
Experience leading large projects
Strong Vendor Management Skills
Offers technical expertise, feedback or advice as a valuable resource to others
Helps others realize their full potential.
Uses tact and also empathy when dealing with a difficult customer.
Develops and maintains trusting and cooperative cross functional relationships.
Respects others in the workplace and is sensitive to the differences in others.
Demonstrates a strong sense of integrity and high standards for personal performance.
Can be depended on by others to deliver results.
When prioritizing work, considers the bigger picture, ensuring alignment with department objectives.
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