FOCAL POINT OR THE ROLE
Checking hardware, software, and status of store devices and infrastructure prior to installation within scheduled stores. Resolve or escalate issues to fix them prior to scheduled installation.
Responsibilities include but are not limited to checking hardware, software and support entities prior to major installations occurring within our corporate and store environments.
The main focus of this position will be to follow a stringent and specific incidents, support tickets, hardware status and software status prior to an installation occurring two weeks prior, one week prior and day before installation is scheduled.
Individual technical skills will include the ability to log into Microsoft Windows operating systems, leveraging system management software to remote check devices, follow Standard Operating Procedures, reviewing support tickets, opening requests for changes, reviewing asset information, and escalating any issues or out of specifications devices to hardware or software assigned groups.
Apply for Technical Coordinator/ Desktop Support
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