We are seeking an individual with technical skills to design, develop, and maintain our VMWare infrastructure within 955+ stores over a 6 - 12-month time period.
Responsibilities include but are not limited to installations, automation, management and support of a new VMWare environment within our store environment. Enabling automation and orchestration of images, packages, and VM templates is a key focus of this position.
The focus of this position will be delivering global standard(s) for installation and all procedures for store devices, engineer golden images into a seamless provisioning process to install within 905+ stores two servers in each store. Perform technical analysis and maintenance of our store infrastructure. Focus on proactive monitoring and self-repair automation, scripts, and procedures to ensure the highest level of uptime for our associates and customers.
Individual technical skills will include VMware vSphere ESX, VMWare platform administration, Office 365 and Azure experience, PowerShell scripting, knowledge of utilities and tools such as Ops Center, Active Directory, SCCM, Microsoft operating systems and administration, and understanding and applying DNS, DCHP, NAT, DMZ, Group Policy. Leveraging system management software to remote check devices, follow Standard Operating Procedures, reviewing support tickets, opening requests for changes, reviewing asset information, and escalating any issues or out of specifications devices to hardware or software assigned groups.
Manages, escalates, and resolves level 2-3 technology service issues for devices and associates. Facilitates issue resolution between internal IT teams and external IT business partners.
Manages support solutions and applications to resolve operational issues, performance issues and support issues. Facilitates the development of standard operating procedures and processes for support entities using these solutions, both for corporate and store technology environments.
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