The Service Desk Analyst is responsible for providing first-level phone support for PC, LAN, WAN, printers and software problems for Associates in a manner that is aligned with our client's mission and values. Service Desk Analyst will act as the initial telephone contact for all calls coming into the Solution Center and provide first level technical support by troubleshooting simple to complex problems over the phone and initiating appropriate escalation procedures to senior members of staff or second level support groups when necessary.
Contact us for more details.