LOCATION: Hybrid (Close to Wilmington site)

The Business Analyst will be responsible for eliciting, analyzing, validating, specifying, verifying, and managing the business needs of the project stakeholders, and end users.
The successful candidate will work closely with business units, subject matter experts and technical resources to identify business needs, define project requirements, develop requirements and manage the development effort to completion.

Minimum Requirements:

Bachelor's degree in Business Administration, Information Systems, or equivalent years of professional work experience in related discipline

At least 3+ years of experience working on IT related projects

At least 3+ years of experience with documenting processes; requirements gathering, analysis

At least 2+ years of experience with user acceptance testing.

Strong grasp of MS Office (Word, Excel, PowerPoint, Outlook, and Visio)

Excellent verbal, written, and interpersonal communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts

Demonstrated ability to communicate in both verbal and written communication

Demonstrated analytical and problem solving skills

Familiarity with general business functions

Strong organizational skills; attention to detail

Ability to multitask and work on multiple parallel projects

Ability to prioritize work assignments, communicate progress, and deliver on time

Broad working knowledge and experience with healthcare applications and technology

Experienced with Agile methodology


Preferred Requirements:

Experience with Customer Relationship Management applications (CRM)

Experience with Scaled Agile Framework (SAFe)

Experience with Portal development

Experience in all aspects of UAT


Key Role/Responsibilities:

Conduct business analysis. Work collaboratively with project teams, end users/stakeholders to analyze, understand, and document the business processes or needs with the goal of recommending a technology and / or process solution. Document functional analysis and create detailed business requirements; analyze and suggest improvements to business processes with system solutions, and make system recommendations to meet project needs, participate in projects to ensure solutions meet user requirements.

Work with stakeholders to elicit, document, and manage functional, and non-functional requirements. Conduct requirements analysis, model the business process using process diagrams, flowcharts, data models, decision models. Document as-is and to-be process diagrams. Identify gaps for potential technology solutions. Explore methods of user interaction utilizing use cases, storyboards, wireframes, and user stories. Verify and validate requirements and contribute to development of a test plan. Assess proposed solution and its ability to meet stakeholder requirements.

Generate, validate, and maintain analytical reports from a variety of sources in support of operations and applications. Develop new deliverables as needed based on operational requirements and following best-practices for documentation and delivery. Analyze operational data to identify trends, issues, and opportunities to improve customer satisfaction and operational efficiency. Make recommendations based on findings.

Create and maintain use cases, user stories, system requirements specifications, requirements traceability matrix, interface requirements with other systems, and user guides.

Conduct and participate in peer reviews for requirements and other stage gate artifacts

Development of test scenarios and test cases, and testing activities necessary to assess the quality and completion of system implementations

Facilitate user acceptance testing with users and clients

Assist Project Manager, and Directors in project related tasks

Work collaboratively with peers to coordinate the overall delivery of technology solutions

Understanding of the system and business process.

Identifying possible business scenarios that need to be covered during UAT.

Participating in ALL stages of a Release including Pre-Grooming and Technical Grooming.

Validating items (enhancements, bug fixes) in UAT.

Developing UAT Test Instructions.

Facilitating UAT sessions with the business.

Assisting UAT tester