To provide timely and efficient service, the analyst must apply sound business practices, appropriate technical solutions, and a creative approach to satisfying customer needs.
This role will also manage the creation and deletion of File Shares, Home Directories and permissions, User Group, computer and email accounts in the state’s enterprise environment. The EDL Analyst III will install, configure, secure, and upgrade non-core software products. This role will ensure the integrity of the end-user environment, proactively address service issues, implement automation routines. The EDL Analyst III will serve as the third level of support for incidents, provide training and mentoring for less experienced team members as needed.
The Analyst III will be escalated large scale issues that affect more than one department. The Analyst III will design and implement new processes that will be executed by Analyst
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