Ability to work well individually as well as in a team environment
Excellent oral and written communication skills; ability to communicate technical concepts to non-technical Associates.
Excellent customer service skills
Ability to work with little or no supervision
Detail oriented and excellent organizational, time and stress management skills.
Achieve certifications and\or knowledge and understanding in multiple appropriate strategic technologies. Examples include:
VMWare 5.x Experience and Certifications
Proactive Monitoring - SolarWinds
Azure | Sentinel
Microsoft Office 365
Excellent analytical and problem-solving skills
Exposure and understanding of the following support and management solutions. Examples include:
Microsoft - Active Directory - Group Policy
Ivanti | SCCM
SolarWinds | Nagios
McAfee - Symantec
Scripting (Powershell, Java, AutoIT, etc.)
Ability to handle multiple projects simultaneously and independently
Excellent interpersonal and presentation skills
Proven self-starter with demonstrated ability to make decisions
Ability to be on-call 24/7 when required
Offers technical expertise, feedback, or advice as a valuable resource to others
When prioritizing work, considers the bigger picture, ensuring alignment with department objectives
Ability to lead inter and intra-team projects/initiatives
Bachelor’s degree in Information Technology, Engineering or related field preferred
In-depth knowledge of IT concepts, strategies and methodologies and their application to business opportunities
In-depth knowledge of project planning methodologies and tools and IT standards and guidelines
10+ years of related work experience including 5+ years of application support experience
Exposure to infrastructure design, implementation, support and management solutions
Knowledge of standard support development frameworks and methodologies
Fluent in Microsoft Office
Fluent in all appropriate debugging and performance analysis tools
Knowledge of scripting and orchestration tools
Experience with managing and configuring a multi endpoint environment
Previous functional and technical experience with POS systems
Knowledge and experience with in-store technology
Familiarity with PCI requirements and security best practices
Experience supporting a 24x365 operation
Experience with managing technology vendors
Provide leadership on projects, design, architecture, and facilitate the definition of project deliverables. Complete project deliverables based on the agreed scope; estimate work effort, duration, resources, and requirements; ensure that requirements are being met. Define tracking mechanisms and ensure IT standards and methodology are met; manage client expectations and project scope; motivate team members; track IT resources; appropriately report status; deliver quality results.
Understand and facilitate the documenting of business processes and procedures cross-functionally. Leverage this knowledge to identify and recommend process and technical solutions to solve business problems.
Participate in initial investigation of software; document system requirements; help evaluate technologies and their capabilities; perform gap analysis between business needs and the technology capabilities; design systems architecture; and develop and execute test scripts. Facilitate the creation of Request for Proposal's, technical and functional specification documents.
Facilitate requirements gathering tasks. Analyze requirements for system enhancements and modifications. Facilitate the documentation of business and technical requirements. Research and analyze options; recommend solutions; and write functional specifications.
Design solutions based on requirements, create test scripts and perform unit testing, create and test installation scripts and procedures.
Facilitate planning and execution of appropriate user acceptance testing with business owners.
Facilitate and participate in execution and planning of robust end-to-end testing, coach team members on development and testing best practices.
Serve as technical lead for operational support issues escalated by team members of key business partners. Work with IT and outside vendors to resolve technology issues for the business, corporate departments and other IT groups.
Develop and maintain processes and procedures and standard operating procedures as appropriate.
Coordinate with other IT departments in the execution of system reboots; maintenance, upgrades/implementations, system and data restorations, mass data changes and system cleanup. Investigate and remedy the root cause of service delivery incidents. Work with software vendors and their resources and provide communication to the business owners.
Effectively communicate throughout all levels of the organization and explain technical issues clearly and concisely.
Maintain communication between and vendors pertaining to external projects. Keep project manager and direct project team updated on project status.
Coach and mentor other team members in their development; provide constructive suggestions as to recommended processes, procedures and templates. Actively seek opportunities for roles which provide career growth for Associates; serve as a resource and knowledge expert to project manager in the project areas. Participate in the appraisal process by providing feedback to Project Manager for direct report associates. Participate and provide input on the hiring and selection process. Conduct and coordinate team cross-training.
Define tracking mechanisms and ensure IT standards and methodology are met; manage expectations and project scope; motivate team members; appropriately report status; deliver quality results.
Apply for Store Technology Engineering Architect
Fill out the form below to submit your information for this opportunity. Please upload your resume as a doc, pdf, rtf or txt file. Your information will be processed as soon as possible.
Return to IT Job Search