Level 1 Help Desk Technician

Job ID: 08542
Location: Wilmington, DE  [On-Site]
Employment Type: Contract

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Job Summary:

Our client is seeking a Level 1 Help Desk Technician to join their team and provide technical support in their new IT Kiosk. The successful candidate will handle technical issues for walk-up users, manage ServiceNow tickets and emails, reset passwords, distribute hardware, and process laptop replacements.

Key Responsibilities:

  • Troubleshoot technical issues for walk-up users
  • Respond to and resolve ServiceNow tickets and emails
  • Reset passwords
  • Distribute hardware (mice, keyboards, headphones)
  • Process laptop replacements
  • Support desktops, notebook systems, hardware, and customer-related services
  • Assist end users with firm-approved applications, including Microsoft Office 365 Suite, Remote Desktop Services, VPN, and other applications
  • Perform regular maintenance on PC equipment and scan computers for viruses
  • Troubleshoot and resolve hardware, systems software, and applications software issues
  • Set up and configure desktop and notebook computers and printers
  • Demonstrate analytical skills to diagnose and solve technology problems
  • Be proficient in various software programs, including Windows 10 and Microsoft Office 365
  • Support iOS mobile devices (iPhone/iPad)