Technical Analyst Application Owner
Job ID: 08665
Location: Elkton, MD [Hybrid]
Employment Type: Direct Hire
Required Qualifications
- Bachelors degree in computer science or computer information or similar
- Minimum of 5 years of experience supporting IT applications
- Minimum of 3 years hands on experience supporting MES (e.g.: Siemens TeamCenter, Camstar, Tulip) and/or PLM/QMS (e.g.: Oracle AgilePLM, Master Control, Sparta Sys)
- An understanding of various application architectures including client/server, web applications, database platforms, Software as a Service (SaaS)
- An understanding of how IT infrastructure components (servers, storage, networks, cloud, client application delivery) work together to support the foundational architecture of an IT application
- Experience supporting IT systems in a mature enterprise IT environment including the required IT Services Management components (Service Catalog, Change Management, Incident Management, Problem Management, etc.) and following IT processes (SDLC and ITIL)
- Experience working with customer stakeholders and providing excellent customer service in the context supporting customer-facing IT systems
- Experience working with IT vendors, maintaining vendor relationships, and working with vendor support organizations to meet customer needs
- Experience working with a diverse set of IT associates to leverage different skillsets in the support of an IT application (systems administrators, database administrators, data protection administrators, disaster recovery analysts, cloud engineers, client engineers, information security analyst, software quality analysts, etc.)
- Excellent verbal and written communication skills including the ability to write technical documentation and communicate technical information to non-technical audiences
- Ability to travel 5%