Information Desktop Engineer = Level 1–2 Help Desk Technician

Job ID: 08771
Location: DE  [On-Site]
Employment Type: Contract
Apply Now
Back to Search

Apply Now

Fill out the form below to submit your information for this opportunity. Please upload your resume as a doc, pdf, rtf or txt file. Your information will be processed as soon as possible.

(Word, PDF, RTF, TXT)
Apply Now
* Required field.

Information Desktop Engineer (Level 1–2 Help Desk)

We are seeking a dependable Information Desktop Engineer to provide frontline technical support for end users. This role focuses on troubleshooting desktop technologies, supporting productivity tools, and assisting users with day-to-day technical issues. The ideal candidate is service-oriented, organized, and comfortable working in a fast-paced support environment while delivering high-quality customer service.

Key Responsibilities

• Respond to help desk calls, emails, and support tickets from end users

• Troubleshoot issues related to desktops, laptops, printers, and peripherals

• Install, configure, and deploy new workstations and hardware

• Provide support for Microsoft Office 365 applications and services

• Assist with LAN-based applications and basic connectivity issues

• Maintain accurate documentation of incidents, troubleshooting steps, and resolutions within the ticketing system

• Provide in-person technical support to users as needed

• Ensure timely resolution and escalation of technical issues when required

Core Focus Areas

• Deliver responsive and professional end-user technical support

• Install and configure desktop hardware, software, and peripherals

• Track, document, and resolve technical issues through the ticketing system

Required Qualifications

• Associate degree in Information Technology or related field, or equivalent experience

• 2+ years of desktop support or help desk experience

• Strong experience with Windows operating systems and Microsoft Office 365

• Hardware troubleshooting and workstation configuration experience

• Basic networking knowledge (LAN connectivity, IP basics, etc.)

• Excellent customer service and communication skills

Additional Information

Candidates should be comfortable working in a high-volume support environment and providing direct assistance to end users.

Parking is available in nearby garages and is the responsibility of the employee.

Preferred Attributes

• Patient and service-oriented mindset

• Reliable and punctual

• Strong verbal and written communication skills

• Ability to manage multiple support requests efficiently

Apply Now
View All Jobs

Similar Jobs

Information Help Desk Engineer = Level 2 / Bridge to Network & Server
DE  [On-Site]
Provide advanced desktop and help desk support while assisting with basic server, networking, and user administration tasks, serving as a bridge between end-user support and infrastructure teams....

Senior Info Desktop Engineer = Level 3+ Infrastructure / Engineer
DE  [On-Site]
Provide senior-level desktop engineering and infrastructure support by managing endpoint environments, securing desktop infrastructure, and serving as a technical escalation point for complex issues....

Product Specialist 1
Dover, DE  [On-Site]
An entry level IT role designed to provide hands on training and experience in technical support, software development, and enterprise IT operations while building foundational skills for a career in technology....

DelDot-Senior Product Specialist 3- Posting ID#9688
Dover, DE  [Hybrid]
-...

Senior Full-Stack .NET Developer
Dover  [Remote]
Senior Full-Stack .NET Developer needed to design, develop, and support a complex enterprise information system in a large-scale, multi-user production environment....