Desktop Support Specialist 3

Job ID: 08807
Location: Wilmington, DE  [On-Site]
Employment Type: Contract
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Desktop Support Specialist 3 (DSS3)

Onsite (Must be within an hour of Wilmington and will have to pay for parking)

In person interviews only 

Category Summary: The Desktop Support Specialist (DSS)support in-house teams and responding person to helpdesk tickets.

Role Description: 

-Respond to help desk tickets

-Work with vendor support contacts to resolve technical problems with desktop computing equipment and software

-Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, computer conferencing systems, and administrative systems.

-Build and configure new user workstation equipment (PC, desktop image, phone, peripherals, software, user accounts)

-Troubleshoot basic network, software, and printing problems.

Minimum of 3 years’ experience 

Must have customer service experience

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