Business Subject Matter Expert 3

Job ID: 08812
Location: Dover, DE  [Hybrid]
Employment Type: Contract
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Title: Business Subject Matter Expert 3

Interview: In-person

Work location: Hybrid (once or twice a month, could change in the future) 

Must be within 90 minutes of the job site. 

Weekends if required 

We are seeking a highly skilled Platform/Observability Engineer to design, implement, and support enterprise scale telemetry and automation solutions. This role focuses on building and maintaining OpenTelemetry (OTel) pipelines, developing CI/CD workflows, and enabling infrastructure automation in hybrid cloud and on-prem environments.

The ideal candidate combines strong engineering and operational expertise, with experience in modern DevOps, observability, and GitOps practices. You will work closely with Platform Engineering, Security, and Infrastructure teams to deliver scalable, self-service solutions and ensure the reliability and performance of enterprise systems.

Key responsibilities and required experience include:

Architecting and implementing OpenTelemetry (OTel) pipelines

Infrastructure automation using Ansible as Code

CI/CD pipeline development and operational support

GitHub Actions and GitOps workflows

Log aggregation and telemetry pipeline troubleshooting

Enterprise platform engineering and operational support

Experience working in hybrid cloud/on-prem enterprise environments

Strong documentation and collaboration skills

Experience with building self-service workflows

Preferred technologies/platform exposure:

Grafana Cloud / Grafana Enterprise

OpenTelemetry Collector

Ansible Automation Platform

GitHub Enterprise

Terraform

Zscaler

Linux administration

Azure and/or AWS exposure

Grafana dashboard development and observability engineering

Experience supporting Zscaler-related engineering and integrations

Additional Notes:

This resource will work closely with Platform Engineering, Security, and Infrastructure teams.

The role requires both engineering and operational support capabilities.

Strong troubleshooting and architectural design skills are important.

Public sector or large enterprise experience is preferred.

Required Skills:

Architecting Open Telemetry (OTel) pipelines

 

Ansible Coding

 

Terraform

 

CI/CD pipeline development and operational support

 

Experience with building self-service workflows

Preferred Skills

StateFederal Exp.

 

Azure and/or AWS exposure

 

Zscaler

Architecting Open Telemetry (OTel) pipelines

 

Ansible Coding

 

Terraform

 

CI/CD pipeline development and operational support

 

Experience with building self-service workflows

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